Field Team Member
Motivate LLC (Operator of Ford GoBike)
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As a Field Team Member, you will play a fundamental role in Ford GoBike bike share operations. You will be responsible for maintaining the overall functionality and ride-ability of the Ford GoBike bike share system. Working under the primary guidance of the Operations Leadership Team, a Field Team Member will assist and support redistribution of bikes, maintain and repair all stations and related equipment, while supporting general bike share operations across the System.
Primary Responsibilities and Essential Functions:
Operate a large vehicle or bike train (large tricycle with cart) to redistribute bikes as required, based on real-time demand data
Load/unload vehicles with bikes and dock/undock bikes at stations which requires repetitive motion and individual responsibility for lifting up to 50lbs
Evaluate bike condition, document and record data regarding bikes and related equipment, and escalate if needed
Communicate effectively and efficiently using verbal, written or typed communications with supervisors, managers and support related positions
Partner and work collaboratively with Operations Leadership, fellow employees and related positions to assess, evaluate and determine inventory management and control
Keep and maintain clean and presentable work areas, tools and equipment which may include, but is not limited to, company vehicles and work locations, at all times
Perform bike valet duties including corralling and securing bikes, clearing stations, and helping customers
Station Maintenance, Appearance and Repair
Complete station maintenance in a professional and timely manner consistent with all Ford GoBike policies and procedures. Report any and all issues or concerns with Station performance to Deputy Operations Manager or designee.
Ensure bike stations are operational which may require reboot of stations, replace station batteries, swap SD cards, and similar responsibilities as necessary
Timely response to all station emergencies or identified issues, include tracking, recording and reporting all work orders
Follow safe work practices and help create and maintain a safe work environment
Follow any routes and assignments as delegated by dispatch and maintenance
Communicate professionally and timely with all customers, management, vendors and employees
Escalate issues as needed to Operations Management or designated Bay Area leader
Work with all Ford GoBike employees and team members to ensure timely and productive workflows
Complete valet duties including corralling, securing and distributing bikes as needed
Additional duties and responsibilities as determined by management.
Required Skills and Experience:
Minimum 18 years of age or older.
Valid Driver’s License and acceptable Motor Vehicle Record.
Demonstrated success meeting and exceeding Bay Area Motivate performance expectations.
Experience operating vehicles in congested city traffic.
Knowledge of Bay Area geography and street layout.
Proficiency with Microsoft Office and other technology as needed to perform the essential functions of the job
Interpersonal skills – open to others' ideas; patience and willingness to experiment and try new things while working collaboratively.
Dependability and schedule adherence – ability and commitment to working all scheduled work hours. Ford GoBike work schedules may include, evenings, weekends and holidays.
Ability to effectively and professionally communicate with management, co-workers, vendors and customers
Ability to lift up to 50 pounds; stoop, bend, and stand for long periods of time.
Willingness to work year round in outdoor conditions.